QUICK TIP FEBRUARY 26, 2016 BY AARON MONTGOMERY

How to NOT do Customer Service – Back in 2014, I wrote a blog post talking about a customer service experience I had and some key takeaways about how to NOT do things and what to do instead. Lately, I have noticed some things, even in my company that just stood out to me, so I plan to update that blog soon, but you all get a sneak peak of my thoughts. I have some points that I will talk in more detail about on my personal site soon, but for now, let me just give you the top 2 points so you can make sure you are not doing any of these things. Continue reading

Remove “They” from your Vocabulary

In my nearly 20 years being involved with sales, marketing and technical support, I have been fortunate to work with a variety of folks who are both really good and really bad at customer interactions. I have observed many of them (including myself) and have come to discover that there is one key word that people dealing with customers should really REMOVE from their vocabulary. By removing this word, those people can more smoothly interact with customers and resolve issues quickly.  Continue reading